Tuesday, January 27, 2009

How Far Does The Guarantee Go?

I showed up in Poland with a brand new 2007 Dodge Grand Caravan. It had 8 miles on it and I didn't see it until the day they delivered it from the port. That was about 15 months ago.

It's had a few more problems than I care to admit, but the latest one drove me nuts. There was a short in the factory radio that constantly drained the battery and left me stranded in the car-wash line in front of Sadyba Mall not too long ago.

After a jump from a kind friend that didn't live too far away, I took it to a Dodge Dealer who did fix the problem in the factory radio.

The problem is that he said the 36 month/36,000 mile warranty that came with the car is invalid and would not be honored. I thought that was a little cheesy because after all - the problem was clearly a manufacturer's defect in the installed factory radio. He said he felt me - but I still had to pay 127 zlotys.

Technically I think he's right, but in the Middle of West Africa I was able to get the Ford Dealer to honor the new-car warranty for a Ford Explorer. And that was Africa!

On the other hand, the Harley Davidson Dealer here in Warsaw says they are happy to honor my 2-year, unlimited mileage warranty on the new bike. No questions asked.

So if you have a car - and it's under the US warranty period - Ask! It can't hurt. And if that fails (and the problem looks bigger than a small short in the radio) try a different dealer. It just might work.

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